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This page sets out how 99it collects, uses and protects the information tied to your account — including details you provide when you register, deposit via bKash or Bank Transfer, and browse the platform. Access and use of 99it depend on your local law and eligible regions.
When you open an account with 99it, we collect information you actively give us — your name, contact details, and the payment method you choose, whether that is bKash, Bank Transfer, or another supported route. We also collect information generated by your activity: pages you visit, games you open, and transaction records tied to your wallet. We use this information to operate your account, process deposits and withdrawals, respond to support requests, and meet any applicable legal obligations in the regions where we are permitted to operate. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — including bKash and Bank Transfer providers — is limited to what those processors need to complete your transaction. We retain your account records for as long as your account remains active and for the period required by applicable rules after closure. If you deposit via bKash, the transaction reference stays in your account history so you can verify it at any time. Eligibility to use 99it depends on your local law and the regions we serve. If you are accessing from a jurisdiction where online platforms of this kind are restricted, it is your responsibility to check local rules before proceeding.
This policy applies specifically to information processed by 99it through your account and the platform we operate. It does not extend to third-party services you reach through links on this site, nor to payment processors who operate under their own separate privacy terms. The four areas below outline what falls inside or outside its scope so you know exactly what this policy does and does not govern.
Any information you enter when logging in, updating your profile, or verifying your account falls within this policy. This includes email address, contact number, and identity details submitted during account review.
Deposit and withdrawal records processed through 99it — including bKash and Bank Transfer transactions — are covered here. The payment processor's own privacy terms govern what happens on their side of the transfer.
Pages you visit, game categories you open, and session data collected via cookies are within scope. We use this data to keep the platform working correctly and to understand how the lobby is navigated.
Links to external sites, game studio interfaces, and independent payment apps operate outside this policy. We have no control over how those services handle your data once you leave our platform.
You have practical choices about how your information is handled. You can ask us to show you the personal data we hold on your account, correct anything that is inaccurate, or ask a question about how a specific piece of data is used. To review your transaction records — including bKash deposits and Bank Transfer withdrawals — go to the history section of your signed-in account; those records are displayed there without needing to contact support. For changes to your account details such as contact number or email address, use the account settings fields and follow the verification steps shown on screen. If you want to raise a data-related question or request that we review what we hold, reach our support team through the published contact route. We aim to acknowledge your request and route it to the right team member, though response times depend on volume and the nature of the request. Closure of your account does not result in immediate deletion of all records; retention rules apply for the period required under applicable obligations.
Open the account history section after logging in to see your transaction log, including bKash and Bank Transfer entries. No additional request is needed to access this view.
Use the account settings page to update your contact number or email. Each change goes through a verification step shown on screen before it is saved.
If you want to know what specific information we hold or how it is being used, send your question through the published support channel. Name the data type in your message so we can route it correctly.
For anything related to account access, data review or a correction you cannot complete through settings, contact the support team directly using the published route listed on this site.
If this policy raises a question you cannot answer through your account settings or history, use one of the published contact paths below. We do not invent response windows or service-level promises here — use the channel that suits your question and include your account details so we can locate your record without delay.
Start a live chat session from the support section of the site. Include your registered contact detail and a short description of your privacy question so it reaches the right team member.
Send your data or privacy query to the support email address published in the site's contact section. Attach any relevant account reference so your message can be matched to your record.
The help section inside your signed-in account lists current support options and published policy documents. Check there first for answers about data retention, bKash records and account history access.
Handling your information carefully is part of how we keep the account experience reliable for members in Bangladesh. The details below cover the areas most people ask about — cookies, security, retention and who to contact when something needs to change.
We use cookies to keep your session active, remember your lobby position and understand which sections of the platform are used most. You can manage cookie preferences through your browser settings; switching off certain cookies may affect how parts of the site function.
Your account is protected by the login credentials you set. If you believe your account has been accessed without your permission, contact support immediately through the published route and change your password from the account settings page.
We keep your account records — including bKash and Bank Transfer transaction history — for as long as your account is active and for the period required after closure under applicable rules. You can request a summary of retained data through the support contact route.
If you want to request a correction, ask about data we hold, or raise a concern about how your information is handled, send the request through live chat or the published support email with your account reference included.
These questions cover the situations most commonly raised by account holders in Bangladesh about how their data is collected, accessed and managed under this policy.
We collect the details you enter during registration — name, contact number, email address and any identity information required during account review. Once you start transacting, your deposit and withdrawal records, including bKash and Bank Transfer entries, are also stored against your account.
Yes. Your transaction history, including all bKash and Bank Transfer records, is visible in the history section of your signed-in account. For a broader summary of other account data we hold, send a request through the published live chat or email support route.
We share data only where it is necessary — with payment processors like bKash and Bank Transfer providers to complete your transactions, and where required by applicable rules. We do not sell your personal data to third parties for their own marketing use.
We retain your records for the period required by applicable obligations after your account is closed. The exact duration depends on the type of record and the rules in the regions we operate. You can ask about retention for a specific data type through the support channel.
Open account settings after logging in and update the relevant fields — contact number, email or other editable details. Each change goes through a verification step shown on screen. If you cannot edit a particular field yourself, contact support with your account reference and the correction needed.
This policy covers the transaction data we record on the 99it side — your deposit amounts, timestamps and wallet references. The bKash app and its own service operate under bKash's separate privacy terms. We only receive the information bKash passes to us to confirm your transaction.